Privacy policy

Below you will learn more about how we process your personal data and how we protect your privacy.

Where can you find the contact details of our company?

The controller of your personal data is Twistcafe Germany GmbH. You can write to us at the address Enderstr. 94, 01277 Dresden, Germany or send us an e-mail at

You can also use the above contacts to exercise all the rights described below.

What information do we process about you and why?

If we did not have your personal information, we would not be able to fulfill the main objective of our business, which is to help you invest in your own franchise. As a result, we would also not be able to keep you informed about news and exciting events that we have prepared for you. We generally process the following types of your personal data:


We may send you information that may be of interest to you, such as current news, invitations to events organized by our company or other companies, if we receive your consent to do so. We may also send you commercial information about goods or services that may be of interest to you if you consent to this.

You may withdraw your consent to our company providing you with your personal information by using the link in one of our newsletters or by sending us an email at the following address:


To make your browsing experience on our website easier and more enjoyable, we also use cookies. These are small files that your computer stores that allow our website to remember important information from your visit (e.g., your language choice, how you browse the site, etc.). Cookies help us make the website more convenient for you, improve it, and display information that is of interest to you. Cookies allow us to collect a variety of information, such as your IP address, the ID of the device from which you are viewing the Website, browser type, information about your browsing behavior, your response to advertisements, Website activity, and so on. The information collected using cookies varies depending on the purpose of the cookie. You can learn more about it below:

Basic cookies:

Without basic cookies, this website could not function well. Basic cookies enable, for example, navigation on the website. They also make it easier for you to use the website by, for example, saving the language you have chosen for as long as you are browsing the website, so that you do not have to choose it every time you click on the next page. When you leave our website, these cookies are automatically deleted.

Analytical cookies:

They allow us to better understand how you use this website (e.g., how often and where you clicked, etc.) based on anonymous information. This allows us to find out what works and what doesn't on our website, so that we can improve it and provide you with even more interesting content.

Marketing cookies:

These cookies allow us to see how you navigate this website and which products or services are most useful to you, so that we can show you products and services that may be relevant to you. These cookies allow us to show you advertisements on our website and other users' websites for products that may be of interest to you.

Social media cookies:

Social media cookies allow you to connect to social networks and share interesting content from our website through them.

Contact Information:

We use your contact information (name, phone number and email address) primarily to contact you based on your message sent through our contact form.

Who will your personal information be shared with and additional information about where and how it will be shared?

Your personal data will also be forwarded to Twistcafe group and Trdlocafe International s.r.o., company registration number: 05019001.

Your personal data will not be shared or published with other companies. In addition, we always make sure in advance that the people to whom we share your personal information treat it at least the same as we do. So you do not need to worry that the personal information you provide to us is not sufficiently secure.

How long do we keep your personal data?

We keep your personal data for 10 years from the last activity.

What rights do you have with regard to your personal data?

The right to request access to your personal data - this means that you can ask us what personal data we hold about you and what has happened and will happen to it while it is with us.

The right to rectification - if the personal data we hold about you is out of date or incorrect, you can ask for it to be rectified.

Right to object - if you believe that we are processing personal data beyond our legitimate interest by preventing you from reordering or offering products or services, you may object to such processing, which we must comply with.

Right to erasure (the "right to be forgotten") - i.e. we must erase any personal data we hold about you at your request, for example if you no longer wish to be registered with us. However, there may be another reason that entitles or requires us to keep the data (e.g. an Accountancy Act obligation under clause 4 etc.), in which case we cannot delete it.

Right to restrict processing - in some cases we may retain personal data but not process it in any way; these situations include:

  • if you dispute the accuracy of the data and we need to verify your notification

  • if the personal data is processed unlawfully, but you do not want us to delete it and instead of deletion you only request restriction of processing

  • if we no longer need the personal data, but you request that we retain it for your legal claims

  • if you object to the processing while we are considering whether the personal data will be further processed in our important interest or whether we will not process it.

The right to data portability - if you ask us to, we will provide you with your personal data that we process on the basis of a contract concluded with you or your consent and that we also process automatically. We will provide you with this data in a common, machine-readable format. Alternatively, we may transfer this data to a controller designated by you, provided that the controller consents to the transfer.

Right to complain - If you believe that we are in breach of data processing regulations in any way, you have the right to lodge a complaint with the Data Protection Authority.

Is your personal data safe with us?

Yes, of course! All your personal data is fully secured against misuse and we guard it carefully to ensure that unauthorized persons do not gain access to it.

If you have any questions about our privacy policy, you can email us at: We may update this policy from time to time, so please check this page from time to time.