Our Smart Twistcafé information system does not allow any discrepancies. We connected every store to it, and it carefully monitors the cash register system, warehouse management, attendance and camera system, and also has advanced analytics.

It will even alert you to irregularities. In the case of warning signals, it is possible to play the all-day video recording of the store (with 8x acceleration, it takes 2 hours to view the video recording) and compare the purchased products with the orders in the cash register system. To increase the protection of franchisees, we also perform this check on a random basis.

To put it simply, the Twistcafé store supplies itself. This happens through the Smart Twistcafé automated system.

How does it work? The system updates the inventory status of each raw material every minute and can predict when it will be in short supply. And then it will create an order, which the store manager simply has to confirm.

In our logistics center, the order is then divided into two parts:

• For goods that we deliver directly (dough mixes, bags, cups etc...).

• For goods supplied by our external supplier, this part of the order will be forwarded directly to the supplier. The goods are automatically delivered directly to the store the next day, which the system knows about and immediately increases the stock levels for individual items. That’s smart, isn’t it? Automation can do that too.

We have our own recipe not only for baumstriezels, but also for employee motivation.

Our incentive system is based on the continuous collection of points for individual performance and increasing sales. And it really works. The baristas talk to each other about nothing but who has how many points.

The system is based on 3 motivational components:

• Variable hourly rate – depending on the number of points collected per month, the rate for baristas ranges from approximately 4.20 EUR to 12.50 EUR/hour. The reward is calculated in such a way that it is always beneficial for the owner. At 12.50 EUR/hr, the best barista is productive enough to earn the owner 25 EUR or more per hour.

• Competition between employees - our people literally compete to see who can get the most points in a month and be at the top of the leaderboard. This method of motivation works very well for us, which can also be seen in store sales.

• Special reward – The five best baristas from the entire store network receive gifts in kind.

The lease is guaranteed by the franchisor. There are already 90+ stores operating under the Twistcafé brand and more are being added. The strength of our network makes it easy for us to negotiate and maintain long-term cooperation. None of the Twistcafé outlets have ever been closed by the mall. If this happens by chance, and we cannot find, to everyone's satisfaction, another suitable location for the store, we will refund the franchisee a proportionate part of the purchase price.